About Us

VanMoof looks forward to working with the security community to find vulnerabilities in order to keep our businesses and customers safe.

Disclosure Policy

• Follow HackerOne's disclosure guidelines.

Program Rules

• Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue may not be marked as triaged.

• Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.

• When duplicates occur, we only triage the first report that was received (provided that it can be fully reproduced).

• Multiple vulnerabilities caused by one underlying issue will be treated as one valid report.

• Social engineering (e.g. phishing, vishing, smishing) is prohibited.

• Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.

Scope

We have listed the assets in scope for this program, however, if you have found a potential vulnerability (excluding the out of scope vulnerabilities listed below) on any product, system or asset you believe belongs to OneWeb, please submit it through this program as we would like to hear about it.

Out of Scope vulnerabilities

• Clickjacking on pages with no sensitive actions

• Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions

• Attacks requiring MITM or physical access to a user's device.

• Previously known vulnerable libraries without a working Proof of Concept.

• Comma Separated Values (CSV) injection without demonstrating a vulnerability.

• Missing best practices in SSL/TLS configuration.

• Any activity that could lead to the disruption of our service (DoS).

• Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

• Rate limiting or bruteforce issues on non-authentication endpoints

• Missing best practices in Content Security Policy.

• Missing HttpOnly or Secure flags on cookies

• Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)

• Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]

• Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).

• Tabnabbing

• Open redirect - unless an additional security impact can be demonstrated

• Issues that require unlikely user interaction

• In-store security or physical facilities

• Non-production environments across our product line

• Third-party applications we make use of, but do not control. (e.g. a blog hosted on an external service - unless we've configured the blog in such a way as to make our in-scope areas vulnerable)

• Spam (unless a specific vulnerability leads to easily sending spam)

• Policies as opposed to implementations - email verification, password length or reuse, etc.

• Vulnerabilities in our open source software (unless you have a proof of concept of how the specific vulnerability can be used on vanmoof.com or related apps).

• Vulnerabilities that require access to an already compromised account (unless access to an account exposes other accounts)

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep VanMoof and our users safe!