VanMoof was founded with a vision of the perfect city bike. Now, we're a global team of riders, designers, dreamers, and doers united by one goal: to help you get around your city faster, smarter, happier, and in the utmost style. VanMoof riders zip their way through Berlin, London, Paris, San Francisco, Seattle, Taipei, Tokyo, and an exploding number of cities around the world. A decade after its foundation, VanMoof continues to shake up the international bike industry with rapid innovations and unconventional solutions.
VanMoof looks forward to working with the security community to find vulnerabilities in order to keep our businesses and customers safe.
VanMoof will make a best effort to meet the following SLAs for hackers participating in our program:
| Type of Response | SLA in business days |
| ------------- | ------------- |
| First Response | 2 days |
| Time to Triage | 2 days |
| Time to Resolution | depends on severity and complexity |
We’ll try to keep you informed about our progress throughout the process.
As this is a private program, please do not discuss this program or any vulnerabilities (even resolved ones) outside of the program without express consent from the organization.
Follow HackerOne's disclosure guidelines.
Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue may not be marked as triaged.
Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.
When duplicates occur, we only triage the first report that was received (provided that it can be fully reproduced).
Multiple vulnerabilities caused by one underlying issue will be treated as one valid report.
Social engineering (e.g. phishing, vishing, smishing) is prohibited.
Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.
Clickjacking on pages with no sensitive actions
Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions
Attacks requiring MITM or physical access to a user's device.
Previously known vulnerable libraries without a working Proof of Concept.
Comma Separated Values (CSV) injection without demonstrating a vulnerability.
Missing best practices in SSL/TLS configuration.
Any activity that could lead to the disruption of our service (DoS).
Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
Rate limiting or bruteforce issues on non-authentication endpoints
Missing best practices in Content Security Policy.
Missing HttpOnly or Secure flags on cookies
Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)
Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).
Open redirect - unless an additional security impact can be demonstrated
Issues that require unlikely user interaction
In-store security or physical facilities
Non-production environments across our product line
Third-party applications we make use of, but do not control. (e.g. a blog hosted on an external service - unless we've configured the blog in such a way as to make our in-scope areas vulnerable)
Spam (unless a specific vulnerability leads to easily sending spam)
Policies as opposed to implementations - email verification, password length or reuse, etc.
Vulnerabilities in our open source software (unless you have a proof of concept of how the specific vulnerability can be used on vanmoof.com or related apps).
Vulnerabilities that require access to an already compromised account (unless access to an account exposes other accounts)
Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.
Thank you for helping keep VanMoof and our users safe!
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Firebounty have crawled on 2021-09-13 the program VanMoof on the platform Hackerone.