The Octopus Energy Group encompasses businesses that engage in energy supply, both as a retailer and software platform provider; vehicle leasing; installation of smart meters and other energy related assets.

From a consumer perspective, the Group is committed to unlocking cheaper, greener power for all, globally. It does this both by deploying its proprietary technology directly within its own Octopus Energy branded supply businesses and also by leasing this technology to other energy supply businesses.

The Octopus Energy Group looks forward to working with the security community to find security vulnerabilities in order to keep our businesses and customers safe.

Response Targets

Octopus Energy will make a best effort to meet the following response targets for hackers participating in our program:

• Time to first response (from report submit) - 2 business days

• Time to triage (from report submit) - 2 business days

We’ll try to keep you informed about our progress throughout the process.

Disclosure Policy

• As this is a private program, please do not discuss this program or any vulnerabilities (even resolved ones) outside of the program without express consent from the organization.

• Follow HackerOne's disclosure guidelines.

Scope

• Security vulnerabilities that are identified in any internet facing service owned, operated, or controlled by the Octopus Energy Group.

• Please note we do not offer monetary rewards for vulnerability disclosures.

Program Rules

• Please provide detailed reports with reproducible steps.

• Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.

• Social engineering (e.g. phishing, vishing, smishing) is prohibited.

• Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with the explicit permission of the account holder.

Out of scope vulnerabilities

When reporting vulnerabilities, please consider (1) attack scenario/exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

• Clickjacking on pages with no sensitive actions.

• Unauthenticated/logout/login CSRF.

• Attacks requiring MITM or physical access to a user's device.

• Previously known vulnerable libraries without a working Proof of Concept.

• Comma Separated Values (CSV) injection without demonstrating a vulnerability.

• Missing best practices in SSL/TLS configuration.

• Any activity that could lead to the disruption of our service (DoS).

• Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep Octopus Energy and our users safe!