Alohi looks forward to working with the security community to find vulnerabilities in order to keep our businesses and customers safe.

Response Targets

Alohi will make a best effort to meet the following SLAs for hackers participating in our program:

| Type of Response | SLA in business days |

| ------------- | ------------- |

| First Response | 5 days |

| Time to Triage | 10 days |

| Time to Resolution | depends on severity and complexity |

We’ll try to keep you informed about our progress throughout the process.

Disclosure Policy

• Please do not discuss any vulnerabilities (even resolved ones) outside of the program without express consent from the organization.

• Follow HackerOne's disclosure guidelines.

Program Rules

• Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue may not be marked as triaged.

• Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.

• When duplicates occur, we only triage the first report that was received (provided that it can be fully reproduced).

• Multiple vulnerabilities caused by one underlying issue will be treated as one valid report.

• Social engineering (e.g. phishing, vishing, smishing) is prohibited.

• Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.

Non-Qualifying Vulnerabilities

When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

• Spamming

• Denial of Service

• Unconfirmed reports from automated vulnerability scanners

• Clickjacking on pages with no sensitive actions

• Cross-Site Request Forgery (CSRF) on unauthenticated forms

• Content spoofing and text injection issues without showing an attack vector

• Missing best practices in Content Security Policy - Unless exploitable scenario

• Missing best practices in email records (SPF, DKIM, DMARC) - Unless "Email to Fax" feature exploit

• Account squatting using unverified accounts

• Reset link expiration policy

• Rate limiting or brute force issues on non-authentication endpoints

• Software version disclosure

• Physical attacks to Alohi's properties

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep Alohi and our users safe!