Introduction

At PlanetArt we provide consumers with the tools, content and services to make innovative and affordable personalized products on-demand using any device. PlanetArt’s vision is to help build a more connected and engaged world, established through the creation, strengthening and celebration of human relationships. We believe a greeting card can form a meaningful connection, a photo can preserve a precious memory, a coffee mug can start a conversation, and a T-shirt can ignite a movement.

A major part of this mission, and arguably one of the most important parts, is to make sure our customers' data and images are kept safe. This is where you come in, as a member of the PlanetArt H1 program you will be instrumental in helping us secure our environments and protect our users.

Response Targets

PlanetArt.com will make a best effort to meet the following response targets for hackers participating in our program:

| Type of Response | SLA in business days |

| ------------- | ------------- |

| First Response | 5 days |

| Time to Triage | 10 days |

| Time to Resolution | depends on severity and complexity |

We’ll try to keep you informed about our progress throughout the process.

Disclosure Policy

• Please do not discuss this program or any vulnerabilities (even resolved ones) outside of the program without express consent from the organization.

• Follow HackerOne's disclosure guidelines.

Program Rules

• Please provide detailed reports with reproducible steps.

• Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.

• Social engineering (e.g. phishing, vishing, smishing) is prohibited.

• Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with the explicit permission of the account holder.

Out of scope vulnerabilities

When reporting vulnerabilities, please consider (1) attack scenario/exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

• Reflected XSS.

• Clickjacking.

• Unauthenticated/logout/login CSRF.

• Attacks requiring MITM or physical access to a user's device.

• Previously known vulnerable libraries without a working Proof of Concept.

• Comma Separated Values (CSV) injection without demonstrating a vulnerability.

• Missing best practices in SSL/TLS configuration.

• Any activity that could lead to the disruption of our service (DoS).

• Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

• Self XSS or any other potential exploit that only affects the initiating user

• User enumeration via “reset password”,”forgot password”, or ”signup” functionality

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep PlanetArt.com and our users safe!