Tracking and Disclosing

We work hard to ensure our product is safe and secure. Have you discovered a security flaw that may impact our service or our users? Please let us know.

Submitting a Report

• Hootsuite's Security Team will acknowledge your report, usually within 24 hours.
• Our Team will assign a Point of Contact who will help track your issue.
• Our Team will investigate the issue and determine the impact on our products.
• While we will not disclose the issue until our investigation is completed, we will work with you to ensure we fully understand the issue, its scope and its scale.
• When our Team resolves the issue, we will post an update along with thanks and credit for the discovery.

Contact us about Security Flaws

For incidents that affect a single user or account please contact Hootsuite Help - they are your fastest response for single-user security issues.

For incidents that affect many users please send urgent or sensitive reports directly to hootsec@hootsuite.com. Use our Public Key to keep your message safe and provide us with a secure way to respond.

If for some reason our Security Team does not respond within 24 hours, please follow up with us via Twitter @Hootsuite_Help. For requests that are not urgent or not sensitive, please submit a support request