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Insulet Corporation

Insulet Corporation looks forward to working with the security community to find vulnerabilities in order to keep our businesses and customers safe.

Response Targets

Insulet Corporation will make a best effort to meet the following response targets for hackers participating in our program:

  • Time to first response (from report submit) - 1 business day

  • Time to triage (from report submit) - 2 business days

We’ll try to keep you informed about our progress throughout the process.

Disclosure Policy

Program Rules

  • Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue will not be eligible for a reward.

  • Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.

  • When duplicates occur, we only award the first report that was received (provided that it can be fully reproduced).

  • Multiple vulnerabilities caused by one underlying issue will be awarded one bounty.

  • Social engineering (e.g. phishing, vishing, smishing) is prohibited.

  • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.

  • Devices will not be provided for testing.

  • Limit the amount of requests made against Insulet Web Servers.

Out of Scope Vulnerabilities

When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

  • Clickjacking on pages with no sensitive actions.

  • Unauthenticated/logout/login CSRF.

  • Attacks requiring MITM or physical access to a user's device.

  • Previously known vulnerable libraries without a working Proof of Concept.

  • Comma Separated Values (CSV) injection without demonstrating a vulnerability.

  • Missing best practices in SSL/TLS configuration.

  • Any activity that could lead to the disruption of our service (DoS).

  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

  • Rate limiting or brute-force issues on non-authentication endpoints.

  • Missing best practices in Content Security Policy.

  • Missing HttpOnly or Secure flags on cookies.

  • Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.).

  • Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version].

  • Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).

  • Public Zero-day vulnerabilities that have had an official patch for less than 1 month will be awarded on a case by case basis.

  • Open redirect - unless an additional security impact can be demonstrated.

  • Issues that require unlikely user interaction.

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep Insulet Corporation and our users safe!

In Scope

Scope Type Scope Name

The Onmipod System Personal Diabetes Manager (PDM)


The Omnipod System Insulin Pump (Omnipod)


The Omnipod DASH System Personal Diabetes Manager (DASH PDM)


The Omnipod DASH System Insulin Pump (DASH Omnipod)





This program have been found on Hackerone on 2020-05-12.

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