The safety and security of our customers’ data, and the reliability of our services, are of utmost importance to Water Plus. Therefore, we aim to design and make services with the highest levels of security and reliability. Despite our best efforts, due to the highly complex and sophisticated nature of our services, vulnerabilities and errors may still be present in our services.

This policy describes Water Plus’s approach to requesting and receiving reports related to potential vulnerabilities and errors in its services from those that interact with such services.

Customers, users, researchers, partners and any other person that interacts with Water Plus’s services are encouraged to report identified vulnerabilities and errors with such services.

The preferred method for contacting Water Plus regarding such vulnerabilities and errors is by using the form present on this page.

Water Plus highly appreciates the efforts made by the reporting party in identifying the vulnerability or error. Reporting of such vulnerabilities and errors will contribute to improving the security and reliability of our services.

Please note that supplying your contact information with your report is entirely voluntary and at your discretion. Water Plus will make use of all reports that are submitted; both those submitted anonymously and those with contact information. If you do submit your contact information, Water Plus will only use such information to get in touch with you regarding clarifying the details of your report, if that is necessary. Please visit Water Plus’s general privacy policy to see how we respect the privacy of your personal data.

By making a report to Water Plus using the form on this page, or otherwise communicating a report to Water Plus, regarding vulnerabilities and errors, you agree to the following terms:

Water Plus may use your report for any purpose deemed relevant by Water Plus, including without limitation, for the purpose of correcting any vulnerabilities and errors that are reported and that Water Plus deems to exist and to require correction. To the extent that you propose any changes and/or improvements to a Water Plus service in your report, you assign to Water Plus all use and ownership rights to such proposals.

You confirm to Water Plus that:

• You have not exploited or used in any manner, and will not exploit or use in any manner (other than for the purposes of reporting to Water Plus), the discovered vulnerabilities and/or errors;
• You have not engaged, and will not engage, in testing/research of systems with the intention of harming Water Plus, its customers, employees, partners or suppliers;
• You have not used, misused, deleted, altered or destroyed, and will not use, misuse, delete, alter or destroy, any data that you have accessed or may be able to access in relation to the vulnerability and/or error discovered;
• You have not conducted, and will not conduct, social engineering, spamming, phishing, denial-of-service or resource-exhaustion attacks;
• You have not tested, and will not test, the physical security of any property, building, plant or factory of Water Plus;
• You have not breached, and will not breach, any applicable laws in connection with your report and your interaction with Water Plus product or service that lead to your report.
• You agree not to disclose to any third party any information related to your report, the vulnerabilities and/or errors reported, nor the fact that a vulnerabilities and/or errors has been reported to Water Plus.
• Water Plus does not guarantee that you will receive any response from Water Plus related to your report. Water Plus will only contact your regarding your report if Water Plus deems it necessary.
• You agree that you are making your report without any expectation or requirement of reward or other benefit, financial or otherwise, for making such report, and without any expectation or requirement that the vulnerabilities and/or errors reported are corrected by Water Plus.