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Bug Bounty: closes security gaps | Swisscom logo
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Bug Bounty: closes security gaps | Swisscom

Bug Bounty: closes security gaps

Our Bug Bounty programme supports the reporting and quick elimination of security gaps (bugs) in our products and services. We invite both private individuals and organisations to report weak points to our Computer Security Incident Response Team (CSIRT).

Report security gaps

Please report any security vulnerability directly on our portal:

Bug Bounty Portal

For any other inquiries regarding the Bug Bounty programme please contact us by e-mail:

PGP key id | EACE7621
PGP fingerprint | 0D9E 4E7C AA3D 666F 7AA8 2126 FA1E 1D53 EACE 7621
PGP public key | public key
Postal address
| Swisscom (Switzerland) Ltd
Pfingstweidstrasse 51
CH-8005 Zürich

Report content

Your report must contain all the information we need to confirm the vulnerability. This includes:

  • type of security vulnerability
  • exact details of the product/service concerned
  • clear and comprehensible description of the vulnerability and all information necessary to identify the affected system
  • potential exploitation of the vulnerability must be clearly verifiable, for example with step by step instructions
  • additional information such as PoC scripts, screenshots, HTTP requests etc.

Reports about the following issues and systems are considered irrelevant:

  • The absence of a security feature alone or disclosure of too much non-sensitive information do not constitute a security vulnerability. Examples:
    • Information Disclosure without disclosing sensitive data
    • Clickjacking
    • Open Redirects
  • Issues about systems with these domains: *
  • Reports about Fastweb

Basic principle

All those involved in the collaboration between Swisscom and the security community observe the following rules:

  • vulnerabilities are handled in accordance with the principle of responsible disclosure (see below)
  • only Swisscom is notified
  • all activities leading to the discovery of a security gap are conducted within the bounds of the law
  • bounties may be awarded. The bounty amount depends on the criticality of the vulnerability and on the quality of the documentation provided to Swisscom.

Responsible disclosure

Swisscom's understanding of responsible disclosure:

  • Swisscom has sufficient time, typically at least 90 days, to verify and eliminate the vulnerability.
  • The tests must not impair Swisscom services and products
  • Third-party data may not be spied out or disclosed
  • No third parties should be informed about the vulnerability
  • Claims related to the reporting of a vulnerability will not be considered.


Swisscom CSIRT bears responsibility for a standardised procedure that accepts externally reported security vulnerabilities, remediates and publishes them in a coordinated manner as appropriate.

Remediated security vulnerabilities

ID | Product concerned | Credits
SCBB-2986 | Tufin Secure Change | Raphaël Arrouas
SCBB-2629 | Swisscom Internet Box | Matthias Galliker
CVE-2018-16596 | Swisscom Internet- Box | Michael Mazzolini – GoldNetwork






| myStrom WiFi Product Line | Jan Almeroth (@almeroth)
CVE-2018-13108 | Centro Business (ADB) | Johannes Greil (Office Vienna), SEC Consult Vulnerability Lab
CVE-2018-6765 | Swisscom MySwisscomAssistant | Kushal Arvind Shah, Fortinet FortiGuard Labs
CVE-2018-6766 | Swisscom TVMediaHelper | Kushal Arvind Shah, Fortinet FortiGuard Labs
CVE-2016-10042 | Swisscom Internet Box (Arcadyan) | Mateusz Khalil
2016-6270433 | Swisscom DSL Router Centro Grande (ARRIS/Motorola) | Matthias Galliker
CVE-2015-6498 | Home Device Manager, Alcatel-Lucent | Dr. Ulrich Fiedler,
BFH-TI Biel/Bienne
CVE-2015-1188 | Swisscom DSL Router Centro Grande (ADB), ADB | Ivan Almuina
CVE-2015-1187 | D-Link DIR636L, D-Link | Tiago Caetano Henriques
CVE-2014-3809 | 1830 Photonic Service Switch, Alcatel-Lucent | Stephan Rickauer

This program crawled on the 2015-09-24 is sorted as bounty.

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