Capitalized terms used in this Bug Bounty Policy and not otherwise defined have the meaning ascribed to such terms in our Master Subscription Agreement __.
Zopim aims to keep its Service safe for everyone, and data security is of utmost priority. If you are a security researcher and have discovered a security vulnerability in the Service, we appreciate your help in disclosing it to us privately and giving us an opportunity to fix it before publishing technical details.
Zopim will engage with security researchers when vulnerabilities are reported to us as described here. We will validate, respond, and fix vulnerabilities in support of our commitment to security and privacy. We won’t take legal action against, suspend, or terminate access to the Service of those who discover and report security vulnerabilities responsibly. Zopim reserves all of its legal rights in the event of any noncompliance.
Share the details of any suspected vulnerabilities with the Zendesk Security Team by filing a report. Please do not publicly disclose these details outside of this process without explicit permission. In reporting any suspected vulnerabilities, please include the following information:
Reports that carry an acceptable risk but demonstrate a valid security-related behavior will be closed as informative. Submissions that don’t present a security risk, are false positives, or are out of scope will be closed as N/A. (Please note that the scope is outlined below.)
Identical reports will be marked as “Duplicate[s]” of the original submission; the original report can be marked as (but not limited) to “Triaged”, “N/A”, or “Informative.”
In no event are you permitted to access, download or modify data residing in
any other Account, or one that is not registered to you.
You are also prohibited from:
The following items are known issues or accepted risks where we will not reward you:
We are pleased to offer a bounty for vulnerability information that helps us protect our customers as a thanks to the security researchers who choose to participate in our bug bounty program. Zopim will decide the bounty amounts at our sole discretion, and all decisions are final.
We will reward you for the following types of vulnerabilities (except where noted otherwise in our Testing Exclusions and bounty ineligible section):
Severity | Estimated Bounty | Example Issues
Critical | $3,000+ | Remote Code Execution, SQL Injection
High | $1,000+ | Significant Broken Authentication or Session Management, Stored XSS, CSRF and Privilege Escalation on critical functionality, etc.
Medium | $500+ | Access Control Bypass, Privilege Escalation, Reflective XSS, CSRF, Open URL Redirection, Directory Traversal, etc.
Low | $100+ | Information Leakage, XSS or CSRF between Admins, Theoretical attacks, etc.
We will only reward the first reporter of a valid vulnerability. Any duplicate reports will not be rewarded.
You are responsible for paying any taxes associated with the reward. Submissions from countries where we are prohibited by law from making payments, such as the US Sanction Lists __, are ineligible for rewards.
Any submissions received prior to the launch of this bug bounty (April 27th, 2015) are also ineligible for rewards.
If you identify a verified security vulnerability in compliance with this Bug Bounty Policy, Zopim commits to:
You may test only against a Zopim Account for which you are the Account Owner or an Agent authorized by the Account Owner to conduct such testing. The following Zopim applications are in-scope: